Emotional Intelligence for Managers Training - Adelaide
Emotional Intelligence for Managers Training Course Adelaide
Course Overview
Leadership is not all spreadsheets and strategic planning — it's people. Over the years working with hundreds of managers throughout Australia, I have discovered the most successful leaders are not always the smartest ones or have the most technical capability. They are the ones that know how emotions dictate behaviour, performance, and results.
This hands on training is for managers who want to create stronger, more productive teams by taking their emotional intelligence to the next level. Whether you're pulling together a small team in a local Adelaide Business, or leading a department in a larger Organisation, this course will equip you with ability to manage the fraught human dynamics that propel — or impede — workplace success.
We will concentrate on applicable and pragmatic things, not theory, driven by scenarios and challenges that you face today as you engage in your role. You will understand how to better read situations, communicate with more fluency, and maintain a working environment in which your team members feel as though they are understood, valued, and motivated to do their very best.
Curriculum Based Learning Outcomes
At the conclusion of this training, participants will be able to:
Identify and interpret non verbal communication and emotional cues in the workplace interactions
Use simple and effective tools they can apply to their own emotional reactions in difficult conversations or under pressure
Show what good feedback looks like to inspire, rather than deflate team mates
Adopt conflict resolution techniques that focus on the real, emotive issues behind an argument, not just the superficial reasons
Tailor their communication and relationship building approach to varying personality types and work style preferences
Build psychological safety in their teams to drive openness and innovation in communication
Create tailored motivation methods that are aligned with drivers and values of team members individually
Have difficult conversations being comfortable, even happy, at work
What You Will Learn
Module 1 — Emotionally Intelligent Leadership (what it really means)
The critical aspects of Emotional Intelligence and how they affect an individual's management ability
Self assessment resources to help you pinpoint your emotional intelligence strengths and areas for development
The other side of emotion: How feelings affect decision making, productivity, and team dynamics
Module 2: Reading the Room — Skills of Emotional Awareness
Sensing verbal and non verbal emotional indications in face to face communication and interpersonal conversation
Knowledge of the motives behind various reactions in workplace conditions
Methods for collecting the right emotional data without reading into things
Module 3: Self Management Under Pressure
How to stay calm during a difficult conversation
How to handle stress and avoid emotional reactions from impacting your leadership
Cultivate resiliency and emotional balance under pressure
Module 4: Interpersonal Communication and Giving Feedback
Giving feedback that makes it easier — rather than harder — for them to change
Performance discussions with dignity and trust
Communicating in a style that fits personality and cultural preferences
Module 5: Leading and Teams Relations and Conflict
Strategies for early detection and intervention of team tensions
Being able to have constructive, open discussions when your team members disagree or approach things differently
Cultivating team environments in which healthy debate and respect are the main ingredients
Module 6 Doing Motivation and Engagement
Learning what really motivates various people in other ways besides regular incentives
Recognise signs staff will disengage and implement targeted re engagement strategies
Personalisation in performance management and career development opportunities
Training Methodology
It is an interactive program that uses workshops, small group discussions, role plays, and individual reflections. Real life scenarios will be used from your own workplaces which allow you to apply what you have learnt in your day to day.
There are take home handouts and action plan templates in each module to assist with continued progress following the training.
Conflict resolution techniques and interpersonal skills are integral to successful management and workplace harmony.
Concluding Remarks
Emotional intelligence is not a soft skill, it's a business critical competence that has a direct bearing on your team's performance, employee retention and corporate success. This training gives managers easy to use tools they can put into practice right now to create stronger relationships, enhance communication and foster a more productive team dynamic.
Participants will go home brimming with confidence to deal with difficult people situations, a deeper awareness of their own emotional patterns, together with a toolkit of strategies for eliciting the very best from their team members. The investment in these skills overwhelmingly pays off by better team morale, less conflict, better performance and a culture where talent is hired and stays.
Time: All day intensive or two half days
Group Size: Up to 16 participants for best discussion opportunities
Prerequisites: Current managerial or supervisory experience