Emotional Intelligence for Managers Training - Adelaide
Emotional Intelligence for Managers Training - Adelaide
Ever walked out of a team meeting wondering why Sarah suddenly went quiet, or why Mark seemed to take your feedback way too personally? You're not alone. Managing people isn't just about hitting targets and ticking boxes - it's about reading the room, understanding what makes your team tick, and knowing how to connect with different personalities under pressure.
I've been training managers for over fifteen years, and I can tell you that the biggest game-changer isn't learning another project management tool or memorising performance review templates. It's developing your emotional intelligence - that ability to pick up on what's really going on beneath the surface and respond in a way that actually helps rather than makes things worse.
Think about your last really challenging conversation with a team member. Maybe someone missed a deadline again, or there was tension between colleagues that was affecting everyone's work. Did you leave that conversation feeling like you'd actually connected and moved things forward, or did it feel like you were both talking past each other? If it's the latter, you're definitely not alone, and this training will give you the practical tools to change that.
This isn't about becoming a workplace therapist or suddenly having to manage everyone's feelings. It's about understanding how emotions - yours and theirs - affect performance, decision-making, and team dynamics. You'll learn how to have those tough conversations without people shutting down, how to motivate different personality types, and how to manage your own stress so it doesn't cascade down to your team.
We'll work through real scenarios you're probably facing right now: dealing with a defensive team member, managing conflict between colleagues, giving feedback that actually sticks, and staying calm when everything feels like it's going wrong at once. You'll practice recognising emotional triggers (both yours and others'), learn techniques for managing workplace anxiety in your team, and discover how to create an environment where people actually want to bring their best work.
What You'll Learn
How to read non-verbal cues and understand what's really being communicated in meetings and one-on-ones
Practical techniques for staying calm and clear-headed when dealing with difficult situations or people
Ways to give feedback that motivates rather than deflates, even when the message is tough
Strategies for managing your own stress and emotions so they don't negatively impact your leadership
How to have conversations about performance issues without people becoming defensive or shutting down
Methods for building stronger working relationships with different personality types
Techniques for creating psychological safety in your team so people feel comfortable speaking up
How to handle conflict between team members before it escalates and affects everyone else
Ways to motivate and engage team members based on what actually drives them individually
The Bottom Line
This training gives you practical, immediately usable skills for managing the human side of leadership. You'll leave with a toolkit of emotional intelligence strategies that work in real workplace situations, not just in theory. Most importantly, you'll have the confidence to handle those challenging people situations that currently keep you up at night or leave you feeling drained.
Whether you're new to management or you've been leading teams for years, these skills will make your work life significantly easier and more effective. Your team will notice the difference, and so will you.