Dealing with Difficult Behaviours Training - Brisbane
# Managing Challenging Behaviours Training Brisbane
## Course Outline
### Overview
They're in every office, the colleagues whose very behaviour can make any day a marathon, not a sprint. Whether it's the chronic complainer, the meeting hijacker, or the passive aggressive "yes person" who agrees to everything then does 0.001 per cent of the work, problematic behaviour in the workplace diminishes the performance and wellbeing of everyone.
This 6 module training programme is perfect for Managers, Team Leaders and employees who wish to gain a working understanding of managing difficult working personalities. Not a matter of just putting up with the behaviour or waiting for it to "go away", but bringing to light the tools (yes, there are some!) that professionals can employ in order to deal with these sorts of experiences.
The course is a combination of workplace psychology fundamentals and practical application, participants not only know why difficult behaviours are present, but also how to respond to them in a positive way. By using hypothetical situations and exercises, participants will be better equipped to deal with such situations but still keep the relationship intact.
### Learning Outcomes
What you will learn:
Recognise and classify various styles of challenging workplace behaviors and root cause drivers
Use particular communication skills to calm down and to switch off negative behaviours
Set professional boundaries that show respect and objectivity, without destroying working relationships
Differentiate between stress response in situational stress and pattern behaviour needing intervention
Employ tactics for safeguarding your health in dealing with difficult people
Have challenging conversations with ease applying structured models
Know when to raise and when not to raise issues
Develop strategies for continuous behaviour management in the setting where students worked
### What You Will Learn
**Module 1** – Deconstructing problem behaviours Gain an understanding of the psychology that can accompany difficult workplace behaviour, such as stress responses, personality traits or external forces. Learn to recognise what is a 'blip' and what is an intervention.
**Module 2: The Root Cause Analysis** Learn how to look past the symptoms to see what is driving up the needs, fears, or motivations of the other person. Knowing the 'why' behind challenging behaviours changes you from reacting to responding.
**Lesson 3: Communication Strategies that Work** Learn particular conversational tools, like de escalation phrases, boundary setting language, and redirection strategies. Role play answers to make it clear you won't let her do that again and again (by interrupting, being negative, or with passive aggressive manoeuvres).
**Module 4: Maintaining Professional Boundaries** (Setting and Maintaining Professional Boundaries) Identify methods for setting and maintaining professional boundaries. Learn how to be firm, yet gentle and how to get respect without invoking resentment.
Together, we will: **Module 5: Self Protection And Energy Management** Learn methods to keeps your own emotional reserves in high spirits, when you have to deal with difficult personality. Develop strategies to respond professionally under pressure and let difficult behaviours impact on your own practice.
**Module 6: Difficult Conversations Framework** Practise a structured approach to tackling entrenched behaviour issues including: planning considerations, the flow of the conversation, and keeping the momentum going. Help you to have conversations that make a positive difference.
**Module 7: Escalation & Team Dynamics** Knowing when and how to involve management or HR, document behaviour patterns, and protect team moral when you're dealing with someone that's constantly difficult.
**Module 8: Making Your Changes Last** Design tailored actions plans to address your unique work place challenges with a greater emphasis on prevention, ongoing behavioural interventions and habit forming practices.
### Training Delivery Methods
Interactive well structured workshops with drama in real life scenario.
Hands on teaching and student to student learning.
Role playing exercises for skill development
Case study analysis in Australian workplaces
Personal reflection and action planning sessions helped.Individual orientation and sessions as usual instruction! Individual reflection and action training sessions
Receive resource materials and references to take home.
### Who Should Attend
This programme is beneficial for managers, leads, supervisors, HR staff and employees (everyone) who in their Business encounters difficult people. No previous experience in dispute resolution, human resources or people management is necessary.
### Concluding Remarks
Problematic workplace behaviours do not need to confound you or drain your productivity and life satisfaction. This is a hands on activity that provides you with able to knowledge, skills and confidence to work successfully with difficult personalities, without compromising your spirit, sense of self or professional connections etc.
You'll come away with an arsenal of effective techniques that you can apply in real, everyday work scenarios and the ability to build long term solutions, rather than quick fixes. More than anything, you'll feel comfortable tackling problematic behaviours early on, before they have a chance to affect the performance and morale of your entire team.
This is an investment you'll see returned not just in better staff relations, but in your professional growth and leadership potential too. Because when you're able to deftly navigate some of the toughest personalities in the office, all the other elements of workplace communication are a walk in the park.