Dealing with Difficult Behaviours Training - Brisbane

Dealing with Difficult Behaviours Training - Brisbane

You know that feeling when you're trying to get work done and someone in your team is being... well, difficult? Maybe they're constantly negative, always interrupting meetings, or passive-aggressively undermining every decision. We've all been there - that moment when you're thinking "I didn't sign up to be a babysitter" while desperately wondering how to handle the situation without making things worse.

Here's the thing: difficult behaviours don't just disappear on their own. They spread like wildfire through teams, killing productivity and making everyone's day harder than it needs to be. But here's what most people don't realise - these behaviours are often just symptoms of something else going on. When you learn to read the signs and respond in the right way, you can actually turn these situations around.

This isn't about becoming the office therapist or learning to accept bad behaviour. It's about practical strategies that actually work in real workplace situations. You'll learn how to spot the difference between someone having a bad day and someone with a pattern of difficult behaviours that needs addressing. More importantly, you'll discover techniques to defuse tension before it escalates and redirect negative energy into something productive.

We'll walk through real scenarios you probably face every week: the colleague who dominates every conversation, the team member who says yes but never follows through, the person who seems to take everything personally, and those who love to create drama. You'll practice responses that don't make you look like the bad guy but still set clear boundaries.

What You'll Learn

How to identify the root causes behind difficult behaviours instead of just reacting to the symptoms. You'll understand why people act out and what they're really looking for, which changes everything about how you respond.

Specific conversation techniques that stop negative behaviours without creating conflict. We'll give you exact phrases and approaches that work in the moment, plus strategies for follow-up conversations.

Ways to protect your own energy and maintain your professional relationships while dealing with challenging personalities. This includes knowing when to escalate and when to handle things yourself.

How to create boundaries that people actually respect, without coming across as rigid or unfriendly.

The Bottom Line

You'll leave this training with a toolkit of practical responses that work in real situations. No more lying awake at night replaying difficult conversations or dreading Monday morning because of that one person on your team. Instead, you'll have confidence in handling whatever workplace personalities come your way, and the skills to address problems before they derail your entire team's productivity. This isn't about changing difficult people - it's about changing how you interact with them so you can get back to doing your actual job.